Over the next 2 years, City Council is embarking on a zero-based review of each department and business unit. There are 6 City of Calgary business unit and 28 associated departments. It requires them to be evaluated from the ground up.
This means we will look at the work being done by each department/unit to determine:
- if the work needs to be done,
- what benefit it provides,
- the relationship between the cost and the benefit (value for money),
- if the way the service is being provided is the most efficient and effective, and
- the relationship between the service being analyzed to the other business units.
These analyses are expected to identify a number of efficiencies through new ways of doing business and improved cross-departmental operations. City Council and Administration also hope it will unearth other cost savings and possible improvements to city operations and services.
City of Calgary's Cut Red Tape Program
Cutting red tape is about removing barriers to accessing city services, improving customer experiences and making it easier for citizens and businesses to work with the City of Calgary.
In Feb. 2011, council approved a three-phased initiative to solicit input and facilitate changes designed to cut red tape. In the first phase, over 180 suggestions came in from city staff, some of which have already been implemented.
During the second phase, businesses and people who do business with the city, have been asked for their ideas. An Advisory group, representing the business community, is currently working to identify how best to solicit this input and suggesting innovative solutions based on their own experiences.
The third phase will see the process opened up to the broader community for recommendations on how the city can efficiently support their needs. Solutions as simple as putting forms on line can make a huge impact. Information about Phase Three and how citizens can become involved in the Cut Red Tape Program will be available in 2012 on the city website. Follow